Support & Help
Get the help you need to make the most of Sorcia
Email Support
Get direct help from our support team. We typically respond within 24 hours.
support@sorcia.ai →Slack Community
Join our Slack community to connect with other users and get quick answers.
Request invite →Frequently Asked Questions
How do I install Sorcia to my Slack workspace?
Click the "Add to Slack" button on our homepage or any marketing page. You'll be redirected to Slack to authorize the app. Once authorized, Sorcia will be installed and ready to use in your workspace.
How do I ask Sorcia a question?
There are three ways to ask Sorcia a question:
- Use the
/sorciaslash command followed by your question - Send a direct message to @Sorcia
- @mention Sorcia in any channel where it's added
How do I connect my documents to Sorcia?
After installing Sorcia, visit the Integrations page in the dashboard. You can connect various services like Google Drive, Confluence, Notion, and more. Once connected, Sorcia will automatically index your documents.
Is my data secure?
Yes! We take security seriously. All data is encrypted in transit and at rest. We use industry-standard security practices and never sell your data. Read our Privacy Policy for more details.
What integrations does Sorcia support?
Sorcia supports a wide range of integrations including:
- Google Drive & Google Docs
- Confluence
- Notion
- GitHub
- Jira
- And many more through our integration platform
How much does Sorcia cost?
Sorcia offers a free tier for small teams. For pricing details and enterprise options, visit our Pricing page or contact us at sales@sorcia.ai
Can I customize which team members have access to certain documents?
Yes! Sorcia respects the permissions from your source systems (like Google Drive or Confluence). Additionally, you can configure granular access controls in the Team Members section of your dashboard.
How do I uninstall Sorcia?
To uninstall Sorcia from your Slack workspace, go to your Slack workspace settings → Apps → Sorcia → Remove App. You can also delete your account from the Sorcia dashboard. All your data will be deleted within 30 days.
Still need help?
Can't find what you're looking for? Our support team is here to help.